PSE's mobile app gets a major upgrade

10/26/2018

On October 11, we launched an updated app for Apple (iOS) and Google (Android) devices.

The update adds self-service functionality that helps answer customers’ questions, manage account preferences, and easily stop, start or move service in just a few clicks. Specifically, the new options allow customers to:

  • Review account balance, charges from prior months, and pay bill.
  • Set up payment arrangements and budget billing.
  • Choose desired bill due date or enroll in paperless billing. 
  • Change or update account security features, including password and security questions.
  • Set "do not disturb" preferences for outage notifications.

Adding even more features to the fresh mobile app revealed in May, the latest improvement gives customers a consistent experience with pse.com, the interactive voice response (IVR) automated phone system, social media channels, and when connecting to Customer Care and Energy Advisors.